Last updated: January 05, 2023
- directly from you (for example, when you email or call us),
- directly from you as an employee or representative of our business customers,
- from our business customers or third parties at the direction of our business customers,
- through our website, www.misdp.com, and
- when you use our social media pages such as Twitter, Facebook, LinkedIn and Pinterest.
The term “personal information” does not include information that is not considered personal information under applicable privacy or data protection laws (e.g., deidentified data, certain aggregated data, and certain public data).
CATEGORIES OF PERSONAL INFORMATION COLLECTED AND THE SOURCES OF SUCH INFORMATION
We collect the following personal information:
- Identifiers such as name, email address, phone number, and physical address
- Information about you that we may receive from our business customers or other companmies on our business customers' behalf
The categories of sources of the personal information includes the following:
- Information provided by you, such as when you contact us,
- Information provided by our business customers
- Information provided by other companies at the direction of our business customers
USE OF YOUR PERSONAL INFORMATION
We may use your information for the following purposes:
- To provide and maintain our service, including to monitor the usage of our service and website.
- For the performance of a contract for the Services you have purchased from us or for any other contract with us through the Service or website.
- To process or maintain personal information on behalf of the business customer that provided the personal information or directed us to collect the personal information. For example, a business customer may provide us with a list of their customers’ contact information in order to have us analyze the accuracy of the contact information. We may also receive information about you from third parties on our business customers’ behalf. For example, a business customer may request contact information about individuals who may be interested in the business customers’ products or services. We may request this information from other companies which maintain this type of information.
- To contact you. If you are a representative of a business customer, we may contact you by email or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide you with news, special offers and general information about other goods, services and events which we offer to our business customers that are similar to those that you have already purchased or inquired about on behalf of our business customers unless you have opted not to receive such information.
- To respond to and manage Your requests that you may send us.
- To detect security incidents and fraud. We use your information to help us detect suspicious patterns which may represent fraud or malicious conduct or which may present security risks.
- To retain and employ another service provider as a subcontractor to perform services on our behalf. We instruct our service providers not to use or share your information for any other purpose.
- Acquisitions and other transactions. We may use the information as part of exploring a potential merger, acquisition, debt financing, or sale of our assets, as well as in the event of an insolvency, bankruptcy or receivership.
- Legal and other uses. We may use your information if we believe it is required or appropriate: (a) to prevent or stop activity that we may think is, or is at risk of being, illegal, unethical or legally actionable activity; (b) to protect our rights, privacy, safety or property, and that of you and others; (c) to protect our operations and the security of our services or website; (d) under applicable law; (e) to comply with legal process and our legal obligations; (f) to respond to requests or requirements from public, law and government authorities (including national security and law enforcement requirements) and private parties; (g) to enforce our terms and conditions; (h) to allow us to pursue available remedies or limit potential damages; and (i) to exercise or defend legal claims.
- With Consent. We may use your personal information in other ways with your consent or at your direction.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We may disclose your personal information to the following categories of third parties:
- Service providers. We may disclose your personal information to service providers who perform functions required for the operation of our business, including providing services to our business customers. Examples include, to provide data processing services and marketing services for our business customers. We provide our service providers with only the information necessary for them to perform the services we request, and we ask our service providers not to use such information for any purpose other than as specified by us.
- Business customers who requested that we collect the information from another business
- Other Companies at the request and direction of our business customers. For example, a business customer may ask us to obtain data from another company, on the business customer’s behalf, and provide that data to the business customer.
- Business partners. We may disclose your information to our business partners to offer you certain products, services or promotions.
- Buyer for an acquisition. We may disclose or transfer your personal information in connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company.
- Legal and other disclosures. We may also disclose your information if we believe it is required or appropriate: (a) to prevent or stop activity that we may think is, or is at risk of being, illegal, unethical or legally actionable activity; (b) to protect our rights, privacy, safety or property, and that of you and others; (c) to protect our operations and the security of our services and website; (d) under applicable law; (e) to comply with legal process and our legal obligations; (f) to respond to requests or requirements from public, law and government authorities (including national security and law enforcement requirements) and private parties; (g) to enforce our terms and conditions; (h) to allow us to pursue available remedies or limit potential damages; and (i) to exercise or defend legal claims.
- Others with Consent.We may disclose your personal information in other ways with your consent or at your direction.
ADDITIONAL DISCLOSURES FOR CALIFORNIA AND VIRGINIA RESIDENTS
No Sale, Sharing, or Using for Targeted Advertising
If you are a California or Virginia resident, we do not sell your personal information or share or use your personal information for targeted advertising purposes. “Sell” and “share” are defined under the California Consumer Privacy Act of 2018 (CCPA) and “targeted advertising” are defined under Virginia's Consumer Data Protection Act (VCDPA).
We provide services to our business customers as their service provider. We act as their intermediary and buy (on the business customers' behalf) certain data or lists from companies who sell your information. In addition to those companies, our business customers may sell your personal information that we collect on their behalf. For more information on how we receive your information from our business customers or how we collect your personal information on behalf of our business customers and their data practices, please contact the business customer directly.
RETENTION OF YOUR PERSONAL INFORMATION
When considering the retention period for your personal information, we consider the nature, sensitivity, and amount of the personal information, the potential risk of harm from unauthorized disclosure or use, and our legal, regulatory, tax, accounting and other obligations.
INTERNATIONAL TRANSFERS OF YOUR PERSONAL INFORMATION
Your personal information is processed at the Company's operating offices and on servers and databases located in the United States and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — servers located outside of your country where the data protection laws may differ than those from your jurisdiction.
SECURITY OF YOUR PERSONAL INFORMATION
The security of your personal information is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. We strive to use reasonable security measures to protect your personal information.
We maintain reasonable security, administrative, and technical procedures and practices appropriate to the nature of the personal information, to protect the personal information from unauthorized or illegal access, destruction, use, modification, or disclosure and to protect the confidentiality, integrity, and accessibility of personal information.
We generally ask that you not send us, and you not disclose to us, any sensitive information through the Services or our website or otherwise, except where such information is legally required. Depending on applicable law, some information we receive from our business customers or companies who provide us information on behalf of our business customers, may be considered sensitive information. As a service provider, we rely on our business customers or the companies who provide information that we collect on behalf of business customers, to obtain your consent (if required by applicable law) or provide you with out opt out rights (if required by law) and otherwise to provide such rights to you as are required by applicable law, contract, or otherwise.
We do not knowingly collect personal information from anyone under the age of 18. Our services and our website are directed to and intended for people who are at least 18 years old or older. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers and databases.
HOW TO OPT OUT AND YOUR CHOICES
OPTING OUT OF MARKETING FROM US
If you are a representative of a business customer, you may receive emails from us. You may opt out from receiving electronic marketing communications from us (or opt in, if required by applicable law). If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out of receiving these marketing related emails by contacting us at the information under Contact Us below or by clicking on the opt-out link within the email message that you receive from us.
Please also note that if you do opt-out of receiving marketing-related emails from us, we may still be required to send you administrative messages relating to the service or website from time to time.
CALIFORNIA AND VIRGINIA RIGHTS
This section applies to California and Virginia residents whose personal information we collect on behalf of our business customers. We outline these additional rights in order to assist our business customers in complying with their obligations under the California Consumer Privacy Act of 2018 (CCPA) and Virginia’s Consumer Data Protection Act (VCDPA). Any terms defined in the CCPA and VCDPA have the same meaning when used in this section.
This section does not apply to certain personal information that is exempted under the CCPA or VCDPA (e.g., personal information protected under sector specific laws).
You have the right to exercise the following rights directly with our business customers who are bound by the CCPA or VCDPA:
- Right to know
- Right to access and data portability
- Right to correction
- Right to deletion
- Right to receive retaliatory or discriminatory treatment for exercising these rights
Know,Access and Data Portability
When you make a request to us, you will need to make the request directly with the business customer unless the business customer has authorized us to respond directly to you. As a service provider to our business customers, we generally cannot respond to your request unless your request comes through our business customer.
Once we receive and confirm your verifiable consumer request, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you.
When we deliver this information to you, it will be in a form that you can copy and port the information.
When you send us a correction request, you will need to make the request directly with the business customer unless the business customer has authorized us to respond directly to you.
Once we receive and confirm your verifiable consumer request, we will correct your personal information.
When you send us a deletion request, you will need to make the request directly with the business customer unless the business customer has authorized us to respond directly to you.
Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies under applicable law.
No Retaliation and No Discrimination
Our business customers are not permitted to retaliate or discriminate against you for exercising any of your rights under the CCPA or the VCDPA. You have the right not to receive discriminatory treatment for the exercise of any of your privacy rights under the CCPA or the VCDPA.
Right to Appeal Decision to Disregard Request – Virginia Residents
If a business customer declines to take action regarding your request (or we decline to take action in response to our business customer’s direction not to take action), you have the right to appeal that decision with the business customer. Please direct your appeal to the business customer.
Exercising California and Virginia Rights
If our business customer has authorized us to respond to your request, please submit a verifiable consumer request to us by either:
- Emailing us at and providing your full name and email address and the request that you are making (e.g., right to access, portability or deletion).
- Sending us your request to our physical address: 31103 Rancho Viejo Rd, #D2548, San Juan Capistrano, CA 92675.
- By contacting us via any of the methods on our website: www.misdp.com/contact.
- By phone: 949-493-9340
The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Format of Response and Timing
If we are permitted to respond to your request, we will try to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period.
We will make efforts to respond to your request in the same manner that you submitted your request. For example, if you emailed us, we will respond to you via email.
The response we provide will explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format (such as a plain text file) to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
ADDITIONAL CALIFORNIA PRIVACY RIGHTS (CALIFORNIA'S SHINE THE LIGHT LAW)
Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about disclosing their personal information to third parties for the third parties' direct marketing purposes.
If you'd like to request more information under the California Shine the Light law, you can contact us using the contact information provided below.
As part of the Services that we provide to our business customers, our business customers disclose to us certain personal information of their users and customers or they instruct us to collect information about users from third parties on their behalf. We process that personal information on behalf of our business customers. We have no control over and assume no responsibility for the content, privacy policies or practices of our business customers or any third party sites or services (except as required by applicable law). For more information on how we receive your information from our business customers and their data practices, please contact the business customer directly.